Customer Service Representative

1 week ago

Cardiff, Cardiff, United Kingdom Maximus Full time

Unlock Your Potential as a Customer Service Advisor at Maximus

Maximus is a leading global organization dedicated to delivering high-quality health and employment services to millions of individuals worldwide. With a strong presence in the UK, we have a team of approximately 5,000 dedicated professionals working tirelessly to make a positive impact on people's lives.

Key Responsibilities:

  • Provide exceptional service to clients from diverse sectors, ensuring their needs are met with professionalism and empathy.
  • Offer information, advice, and support through various channels, prioritizing customer satisfaction and building trust.
  • Meet and exceed service level agreements consistently, driving continuous improvement and adaptability.
  • Manage customer records accurately, prioritizing data integrity and confidentiality.
  • Collaborate with team members to ensure seamless service delivery and customer satisfaction.
  • Drive business growth by identifying opportunities for improvement and implementing effective solutions.
  • Conduct thorough research within set deadlines, leveraging industry knowledge and best practices.
  • Adhere to company policies, regulations, and industry standards, ensuring compliance and excellence.
  • Demonstrated experience in a supportive role, team environment, data handling, and IT skills, with a strong focus on customer-centricity.
  • Strong communication, decision-making, empathetic, and complaint resolution abilities, with a customer-centric approach.
  • Emotional resilience and professionalism at all times, with a commitment to delivering exceptional service.

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