Lead Coordinator for Security Operations
4 weeks ago
An exciting opportunity has emerged within the Neighbourhoods, Regeneration and Sustainability division for a Service Manager to oversee our Alarm Receiving Centre on a permanent basis.
NRS integrates a variety of operational, technical, and developmental services provided by Glasgow City Council, focusing on sustainable transportation, urban development, and the delivery of essential municipal services.
If you are keen on engaging with a service that impacts various facets of the city, we encourage you to explore this role further.Position Summary
Our Alarm Receiving Centre (ARC) is recognized as a National Security Inspectorate (NSI) Gold Accredited CAT II ARC.
In recent years, the ARC has managed over 6,000 alarm activations, handled approximately 70,000 calls, and achieved a response rate of 96% for intruder alarms within 90 seconds, alongside a 99% response rate for fire alarms within 30 seconds.
Detailed information regarding the services provided by the ARC can be found on our website.The Service Manager role encompasses the development and management of personnel, as well as supervising the daily operations of the ARC to ensure the provision of a high-quality service that aligns with the ethos, values, protocols, and service standards upheld by the Council.
For further insights into the responsibilities associated with this position, please refer to the Job Description for the role, while the Person Specification document outlines the essential competencies required for your application.
It is important to note that as part of the pre-employment verification process, the successful candidate will be required to undergo BS Security Screening. This will include a comprehensive career history check spanning 5 or 10 years, a financial probity assessment, and criminal record verification.This screening will be conducted in addition to the Council's standard pre-employment checks, which will be detailed to the successful candidate(s) following the interview process.
Contract Information
Weekly Hours: 35
Work Schedule:
Monday – Friday, 9am – 5pm
Annual Salary:
£41,000 - £47,000 on an incremental scale
Hybrid working arrangements are available for this position.
If you are shortlisted for this role, we look forward to discussing our approach to balancing business needs with your work-life harmony.
Employee Benefits
Employees of Glasgow City Council enjoy a comprehensive and generous benefits package.
Upon successful application, you will have access to benefits that include:
- 26 days (hours) of paid annual leave, increasing to 29 days (hours) after 5 years of service
- 5 days (87.5 hours) of paid public holidays each year
- Participation in the local government pension scheme
- Life and Personal Accident Insurance
- Occupational Sickness Pay
- Staff Benefit Scheme
- Membership in Glasgow Credit Union
For more information about employment opportunities with us, please refer to our official site.
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