Security Team Lead
5 days ago
Job Summary
Vigilant Security is seeking a highly skilled and experienced Security Supervisor to join our team. As a Security Supervisor, you will be responsible for leading a team of security professionals and ensuring the delivery of exceptional customer service to our clients and service users.
Key Responsibilities
- Oversee all aspects of your respective team and provide full support to the Operations Manager
- Ensure all staff on the shift are fully trained on all site procedures and relevant systems
- Ensure shift handovers are reviewed and completed to a high standard by all staff
- Ensure your team are fully aware and conversant with the day's activities
- Carry out regular building patrols and ensure that any faults are properly reported
- Ensure thorough incident reports are completed and these are submitted within the agreed timeframe
- Provide sufficient break cover during the course of the day if patrol cover is not available
- Provide a prompt, polite and professional service at all times
- Carry out CCTV Monitoring where required
- Key and Asset Management
- Work alongside other service providers to achieve shared client goals through a 'one-team approach'
- Maintain a high level of security at all times
- Ensure all tasks and assignments are carried out to a high standard
- Ensure compliance with SLA requirements, minimizing risks to all associates in the client's business
- Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures
- Ensure all staff uniforms are of a high standard with a clean-cut presentation at all times
Essential Candidate Specification
- Must have a valid Door Supervisor and CCTV licence
- Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
- Previous experience in staff management/Supervision and a customer service facing role
- Excellent interpersonal skills and the ability to interact with people at all levels
- Immaculate presentation
- Holds a naturally friendly personality with an honest smile
- Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
- Maintain and practice a high degree of confidentiality at all times
- 5 years of verifiable work history
- Must have a clear understanding and be able to demonstrate outstanding customer service skills whilst maintaining a high degree of confidentiality at all times
- Flexibility, reliability and being able to work days/nights and weekends to suit the needs of the business
- Must be able to demonstrate the ability to think and act quickly in emergencies or under pressure and must be physically able to carry out all duties
- Computer literate with knowledge of Word, Excel and Power Point and Outlook
- Thorough knowledge of relevant security systems and their operation
- Ability to work independently with confidence, using own initiative as required
- Team player with strong leadership skills and being a role model for your fellow colleagues
- Must be patient, tolerant, reliable and trustworthy whilst being persuasive and assertive
- Confidence in decision making
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