Parking Appeals Officer

3 weeks ago

North West London, United Kingdom Unity Recruitment Full time
Parking Appeals Officer Job Description

We are seeking a highly skilled and experienced Parking Appeals Officer to join our team at Unity Recruitment. As a Parking Appeals Officer, you will be responsible for providing a responsive service to users of parking services, dealing with correspondence, appeals, permits, telephone calls, income, refunds, complaints, court & bailiffs.

Key Responsibilities:
  • Provide a high level of customer care as the first point of contact for teams dealing with all aspects of parking, including complex and contentious cases.
  • Represent the client at adjudication and other external functions, such as benchmarking and working groups, and attend seminars as appropriate.
  • Keep the team leader informed on cases, appeals win rates, problems with computerised systems, process or procedures.
  • Make suggestions for developing procedures to improve service delivery, customer focus, and efficiency.
  • Assist the team leader with reconciling payments received from various internal and external sources, trace errors, and resolve.
  • Liaise with SMPP on financial issues and use the council's ledger.
  • Process payments received directly at the council.
  • Process refunds.
Requirements:
  • Excellent communication skills with previous enforcement experience of 6 months or more.
  • An eye for detail and experience of working with computerised systems.
  • Ability to work within a team of officers providing the customer interface in parking services.
What We Offer:
  • Uniform will be provided for the role.
  • A competitive salary of £24.00 Ltd PH.
  • The opportunity to work in a dynamic and supportive team environment.

Please contact the parking team at Unity Recruitment on (phone number removed) and press 1 for parking if this role is of interest to you or anyone you may know that works within the parking industry.

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