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Parking Appeals Officer

2 months ago

London, Greater London, United Kingdom CRA GROUP LIMITED Full time
Parking Appeals and Representations Officer

We are seeking a highly skilled and experienced Parking Appeals and Representations Officer to join our team at CRA GROUP LIMITED.

Job Summary:

The successful candidate will be responsible for investigating and responding to parking-related correspondence, including formal and informal representations and appeals. They will work closely with the Parking and Network Management team and the wider council to deliver a timely and effective service.

Key Responsibilities:
  • Investigate and respond to parking-related correspondence, including formal and informal representations and appeals.
  • Work with contractors and officers to deliver excellent customer service.
  • Use computer systems and databases to analyse data and inform decisions.
  • Formally report to the Appeals and Representations Manager.
Essential Qualifications and Experience:
  • Education to include Maths and English at GCSE level or equivalent.
  • Proven experience of parking enforcement and appeals legislation.
  • 6 months (or more) experience in dealing with Formal Representations and/or informal appeals made against PCNs issued within London.
Working Hours and Conditions:

36.00 hours per week, 08:45am – 17:00pm working hours.

This is an exciting opportunity to join our team and contribute to the delivery of excellent customer service in the parking appeals and representations field.