Parking Appeals Officer

3 weeks ago


London, Greater London, United Kingdom Unity Recruitment Full time
Parking Appeals Officer

Unity Recruitment is seeking a skilled Parking Appeals Officer to join our team. As a Parking Appeals Officer, you will be responsible for providing a responsive service to users of parking services.

Key Responsibilities:
  • Dealing with correspondence, appeals, permits, telephone calls, income, refunds, complaints, court & bailiffs
  • Representing the client at adjudication and other external functions such as benchmarking and working groups
  • Keeping the team leader informed on cases, appeals win rates, problems with the computerised systems, process or procedures
  • Making suggestions for developing procedures to improve service delivery, customer focus and efficiency
  • Assisting the team leader with reconciling payments received from various internal and external sources, tracing errors and resolving
  • Liaising with SMPP on financial issues and using the council's ledger
  • Processing payments received directly at the council
Requirements:
  • Good working knowledge of parking appeals
  • Experience within appeals is essential for the role
  • Ability to work within a team of officers providing the customer interface in parking services


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