Parking Appeals Officer

3 weeks ago


London, Greater London, United Kingdom Unity Recruitment Full time
Parking Appeals Officer Job Description

Unity Recruitment is seeking a skilled Parking Appeals Officer to join our team. As a Parking Appeals Officer, you will be responsible for providing a responsive service to users of parking services.

Key Responsibilities:
  • Dealing with correspondence, appeals, permits, telephone calls, income, refunds, complaints, court & bailiffs
  • Representing the client at adjudication and other external functions such as benchmarking and working groups
  • Keeping the team leader informed on cases, appeals win rates, problems with computerized systems, process or procedures
  • Responsible for decision making on whether the appeal is to be accepted or rejected
  • Making suggestions for developing procedures to improve service delivery, customer focus and efficiency
Requirements:
  • Good working knowledge of Parking Appeals
  • Experience within appeals is essential for the role
  • Traffic and Parking Legislation knowledge

This is a challenging and rewarding role that requires strong communication and problem-solving skills. If you have a passion for delivering excellent customer service and are looking for a new challenge, we encourage you to apply.



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