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Helpdesk Support Specialist

2 months ago

Ipswich, Suffolk, United Kingdom Hays Specialist Recruitment Limited Full time

About the Role

We are seeking a highly organized and customer-focused Helpdesk Administrator to join our team at Hays Specialist Recruitment Limited. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and support to our clients and internal stakeholders.

Key Responsibilities

  • Provide timely and effective support to customers through various channels, including phone, email, and in-person interactions.
  • Collaborate with operational staff and management to resolve customer queries and issues.
  • Ensure that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met and exceeded.
  • Develop and maintain strong relationships with customers, operational staff, and management to ensure seamless communication and issue resolution.
  • Stay up-to-date with company policies, procedures, and industry developments to provide expert advice and support.

Requirements

  • Proven experience in customer service, preferably in a facilities management or administrative role.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
  • Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.

What We Offer

As a Helpdesk Administrator at Hays Specialist Recruitment Limited, you will have the opportunity to work with a dynamic and supportive team, develop your skills and expertise, and contribute to the success of our clients. We offer a competitive salary, comprehensive training, and opportunities for career growth and development.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your up-to-date CV and a cover letter outlining your experience and qualifications.

Hays Specialist Recruitment Limited is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equality.