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Customer Service Representative

2 months ago

Basingstoke, United Kingdom Office Angels Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team in Basingstoke. As the main point of contact for new and existing customers, you will be responsible for providing exceptional communication skills and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:
  • Designated Account responsibility, dealing directly with our Manufacturing partner
  • Quote and Data entry, Contract Review, handling of NDA's where necessary
  • Manual Order entry, Order Processing & Order acknowledgements
  • Awareness of multi-currency processes
  • In-house communication with Sales Managers
  • Setup of new customer accounts, processing Application Forms, End User Statements
  • Running weekly systems reports and performing updates to sales orders where necessary
  • Management of weekly Order Books and Shipping reports with Manufacturer and Shipping Warehouse
Requirements:
  • Advanced office experience conversant with Microsoft Office
  • Advanced organisational skills within Microsoft Outlook
  • Excellent communication and telephone skills required providing assistance to customers, suppliers and colleagues
  • Demonstrate the ability to learn new systems

We are an Equal Opportunities Employer and welcome applications from all qualified candidates. Please submit your up-to-date CV or contact us to discuss this role further.