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Service Operations Manager
2 months ago
About Us: We pride ourselves on being a professional, agile, and customer-focused establishment.
If you possess the right qualifications and skills for this role, we encourage you to explore the details below.
Position Overview: The Rose in Fulham is seeking a dedicated and experienced Service Operations Manager to join our dynamic team. This role is perfect for individuals with a proven track record in hospitality management.
Our Offerings: Our menu features a diverse range of seasonal dishes designed for sharing, from delightful small plates to traditional gastropub favorites. Our weekend offerings include a vibrant Saturday brunch and exquisite Sunday roasts. Our bar showcases the finest craft beers from London, classic cocktails, artisanal gins, and a selection of fine wines. We provide an inviting atmosphere for casual gatherings, quick meals, or family dinners, complemented by a charming outdoor space ideal for enjoying drinks and meals al fresco.
Your Role: As the face of our bustling venue, you will lead and inspire your team to deliver exceptional service. You will collaborate closely with our kitchen staff to ensure a seamless customer experience. This position is ideal for those seeking professional growth and the opportunity to thrive in a fast-paced, progressive environment.
Key Responsibilities:
- Exhibit comprehensive knowledge of our offerings, providing genuine recommendations and ensuring that food and beverage presentation meets our high standards.
- Take charge of your team during shifts, ensuring that service quality and safety protocols are upheld.
- Foster a culture of training and development within the team, equipping them with the necessary skills to create memorable experiences for our guests.
- Address customer inquiries and concerns promptly and professionally.
- Demonstrate a willingness to learn and explore new opportunities for personal and professional growth.
- Support the management team in achieving established objectives.
- Promote our venue, including private hire options and events, to enhance customer engagement.
What We Offer:
- Competitive salary of £32K per annum, inclusive of tronc.
- Attractive bonus structure.
- Opportunities for career advancement and promotions with ongoing new openings.
- Modern work environment.
- Complimentary meals during shifts.
- Generous 50% discount on total bills at all our venues.
Join us in creating unforgettable experiences for our guests
