Operations Manager
4 hours ago
We are seeking a skilled Operations Executive to join our dynamic team at Reed, a fast-paced and progressive business located in the Potters Bar area.
This role requires a strong work ethic, adaptability, attention to detail, and the ability to work within a team.
The successful candidate will be a key player in maintaining the company reputation as a customer-first business operating at the highest ethical standards.
Key Responsibilities:- Support the Head of Logistics to ensure jobs are allocated efficiently and effectively.
- Manage customer interactions, enquiries, and bookings while upholding the company's values.
- Proactively support the Sales function by taking bookings and driving revenue.
- Resolve customer queries and complaints promptly.
- Assist Partners with job-related issues.
- Contribute to Quality Assurance Processes to monitor business performance and standards.
- Participate in Business Reporting and Compliance processes.
- Document and implement new processes as needed.
- Manage client communications across various channels, including web chat, email, and phone.
- Process bookings, job amendments, and cancellations in alignment with business terms and conditions.
- Monitor fleet capacity and ensure all time slots are met, communicating any changes to customers.
- Cleanse jobs and ensure they are accurately described before assignment.
- Support Collection Partners with job-related issues and ensure compliance documentation is received.
- Log and manage customer complaints, gather feedback, and maintain high customer satisfaction.
- Monitor and respond to online reviews and support carrier performance review processes.
- Review completed jobs and support internal quality assurance processes.
- Identify and resolve operational process gaps and keep the operations manual up to date.
- Experience in an operations role is desirable.
- Strong interpersonal skills and the ability to multitask.
- Degree in a business-related subject is desirable.
- Proficiency in MS Office suite.
To apply for the Operations Executive position, please submit your CV and cover letter detailing your relevant experience.
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