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Operations Manager

2 months ago

Potters Bar, Hertfordshire, United Kingdom Reed Full time
Operations Executive Job Description

We are seeking a highly skilled and motivated Operations Executive to join our team at Reed. As an Operations Executive, you will play a key role in maintaining the company's reputation as a customer-first business operating at the highest ethical standards.

Key Responsibilities:
  • Support the Head of Logistics: Ensure jobs are allocated efficiently and effectively.
  • Manage Customer Interactions: Enquiries, bookings, and customer queries while upholding the company's values.
  • Proactive Support: Take bookings, drive revenue, and resolve customer complaints promptly.
  • Quality Assurance: Contribute to processes to monitor business performance and standards.
  • Business Reporting: Participate in compliance processes and document new processes as needed.
Key Daily Activities:
  • Client Communications: Manage communications across various channels, including web chat, email, and phone.
  • Booking Management: Process bookings, job amendments, and cancellations in alignment with business terms and conditions.
  • Fleet Management: Monitor fleet capacity and ensure all time slots are met, communicating any changes to customers.
  • Job Cleansing: Ensure jobs are accurately described before assignment.
  • Customer Complaints: Log and manage customer complaints, gather feedback, and maintain high customer satisfaction.
  • Online Reviews: Monitor and respond to online reviews and support carrier performance review processes.
Requirements:
  • Experience: Operations role desirable.
  • Interpersonal Skills: Strong interpersonal skills and ability to multitask.
  • Education: Degree in a business-related subject desirable.
  • Software Skills: Proficiency in MS Office suite.