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Operations Manager
2 months ago
We are seeking a highly motivated and organized Operations Executive to join our team at Reed. As an Operations Executive, you will play a key role in ensuring the smooth operation of our business, working closely with the Head of Logistics to allocate jobs efficiently and effectively.
Key Responsibilities- Job Allocation and Management: Support the Head of Logistics to ensure jobs are allocated efficiently and effectively, ensuring that all time slots are met and communicating any changes to customers.
- Customer Interactions: Manage customer interactions, enquiries, and bookings while upholding the company's values, resolving customer queries and complaints promptly.
- Revenue Growth: Proactively support the Sales function by taking bookings and driving revenue, contributing to Quality Assurance Processes to monitor business performance and standards.
- Process Improvement: Document and implement new processes as needed, identifying and resolving operational process gaps and keeping the operations manual up to date.
- Experience: Experience in an operations role is desirable.
- Interpersonal Skills: Strong interpersonal skills and the ability to multitask, with a degree in a business-related subject being desirable.
- Technical Skills: Proficiency in MS Office suite.
As an Operations Executive at Reed, you will have the opportunity to work in a fast-paced and progressive business, with a strong focus on customer satisfaction and operational excellence. If you are a motivated and organized individual with a passion for operations, we encourage you to apply for this exciting opportunity.
