Customer Service Representative

1 month ago

Kingston upon Thames, Greater London, United Kingdom Sitel Full time

Unlock Your Potential with Foundever

Are you ready to take your career to the next level? At Foundever, we're looking for talented individuals to join our dynamic contact centre team. As a Customer Service Advisor, you'll play a vital role in delivering exceptional customer experiences and driving business growth.

About the Role

We're seeking a skilled and enthusiastic Customer Service Advisor to join our Kingston upon Thames team. As a key member of our contact centre, you'll be responsible for handling a range of customer interactions, including inbound and outbound calls, emails, live chat, and social media enquiries.

Key Responsibilities

  • Excellent Communication Skills: the ability to clearly and effectively communicate with customers in English and German
  • Active Listening: the ability to attentively listen to customers and understand their needs and concerns
  • Problem-Solving: the ability to quickly identify and resolve customer issues or complaints
  • Empathy: the ability to understand and relate to the customer's perspective
  • Patience: the ability to remain calm and composed
  • Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary
  • Positive Attitude: the ability to remain positive and upbeat even during difficult customer interactions
  • Strong Teamwork Skills: the ability to work effectively with other agents and support teams

Why Join Foundever?

At Foundever, we're proud to work with clients across a diverse range of industries, including retail, healthcare, hospitality, and more. Our dynamic and inclusive work environment offers opportunities for growth and development, and we're committed to making Foundever a truly inclusive place to work.

What We Offer

We're committed to providing a supportive and inclusive work environment that allows our employees to thrive. As a Customer Service Advisor, you'll enjoy a competitive salary, comprehensive training, and opportunities for career advancement.

Equal Opportunities Employer

Foundever is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to making our recruitment process accessible and inclusive for all.

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