Technical Support Specialist
4 weeks ago
Position: IT Support Engineer
- Location: Ringwood, Hampshire
- Salary: Up to £24,000 per annum + benefits
- Role Type: Full-Time, Permanent
- Opportunities: Career progression, certification, and training
ABOUT THE COMPANY:
Our client is a vibrant and rapidly expanding IT Solutions Provider recognized for delivering exceptional technology services across diverse sectors. They are on the lookout for a dedicated IT Support Engineer to enhance their successful team. This position is perfect for individuals eager to elevate their expertise in a dynamic setting, with numerous opportunities for advancement and professional development.
BENEFITS:
- Attractive salary with clear advancement pathways
- Support for training and certification
- Health and wellness initiatives
- Cycle to work program
- Paid time for volunteering
- On-site parking facilities
- Company pension plan and life insurance coverage
ROLE OVERVIEW:
As an IT Support Engineer, you will serve as the primary contact for clients, delivering outstanding customer service and technical assistance. Your duties will encompass managing helpdesk inquiries, overseeing client systems, and aiding in project-related tasks. This role demands excellent communication skills, a customer-centric mindset, and the capability to work autonomously while collaborating with colleagues and external vendors.
ESSENTIAL SKILLS:
- Proficiency in Windows 10/11 and desktop support
- Experience with hardware configurations, PC setups, and installations
- Strong analytical and problem-solving skills
- Exceptional telephone etiquette and interpersonal abilities
- Familiarity with mobile device support and basic networking (LAN/WAN)
- Desire to learn and grow in a nurturing environment
APPLICATION PROCESS:
To be considered for this role, please apply through the appropriate channels. For additional information, feel free to reach out. By submitting your application, you consent to the processing and submission of your details to our client in relation to this vacancy.
KEY SKILLS:
IT Support Engineer, Windows 10/11, Desktop Support, PC Configuration, Networking, Customer Service, Technical Support, Helpdesk
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