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Technical Support Specialist

2 months ago

Christchurch Dorset, United Kingdom Searchability Full time

Technical Support Specialist

  • Location: Ringwood, Hampshire
  • Salary: Up to £24,000 per annum + benefits
  • Role Type: Full-Time, Permanent
  • Opportunities: Career advancement, certification, and training

ABOUT THE ORGANIZATION:
Our organization is a vibrant and swiftly expanding IT Solutions Provider recognized for delivering exceptional technology services across diverse sectors. In light of their ongoing success, they are in search of a dedicated Technical Support Specialist to become part of their successful team. This position is perfect for individuals aiming to enhance their expertise in a dynamic environment, with ample opportunities for personal and professional growth.

THE ADVANTAGES:

  • Competitive remuneration with clear pathways for advancement
  • Support for training and certification
  • Health and wellness initiatives
  • Cycle to work program
  • Paid time for volunteering
  • On-site parking facilities
  • Company pension and life insurance options

THE TECHNICAL SUPPORT SPECIALIST ROLE:
As a Technical Support Specialist, you will serve as the initial point of contact for clients, delivering outstanding customer service and technical assistance. Your duties will encompass managing helpdesk inquiries, overseeing client systems, and aiding in project-related tasks. The position necessitates strong communication skills, a customer-centric mindset, and the capability to work autonomously while collaborating with colleagues and external suppliers.

ESSENTIAL SKILLS FOR TECHNICAL SUPPORT SPECIALIST:

  • Proficiency in Windows 10/11 and desktop support
  • Experience with hardware configurations, PC setups, and installations
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Familiarity with mobile device support and basic networking (LAN/WAN)
  • Desire to learn and grow in a nurturing environment

APPLICATION PROCESS:
To be considered for this role, please apply through the appropriate channels. For additional information, feel free to reach out. By submitting your application, you consent to the processing and submission of your application to our client in relation to this vacancy.

KEY COMPETENCIES:
Technical Support Specialist, Windows 10/11, Desktop Support, PC Configuration, Networking, Customer Service, Technical Assistance, Helpdesk