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Technical Support Specialist

2 months ago

Christchurch Dorset, United Kingdom Searchability Full time

Position: IT Support Engineer

  • Location: Ringwood, Hampshire
  • Salary: Up to £24,000 per annum + benefits
  • Role Type: Full-Time, Permanent
  • Opportunities: Career advancement, training, and certification

ABOUT THE ORGANIZATION:
Our organization is a vibrant and rapidly expanding IT Solutions Provider recognized for delivering exceptional technology services across diverse sectors. In light of their ongoing success, they are in search of a dedicated IT Support Engineer to become part of their flourishing team. This position is perfect for individuals eager to enhance their expertise in a dynamic setting, with abundant opportunities for personal and professional growth.

BENEFITS OFFERED:

  • Competitive remuneration with transparent advancement pathways
  • Support for training and certification
  • Health and wellness initiatives
  • Cycle-to-work program
  • Paid time for volunteering
  • On-site parking availability
  • Pension scheme and life insurance

ROLE OF THE IT SUPPORT ENGINEER:
In the capacity of an IT Support Engineer, you will serve as the primary point of contact for clients, delivering outstanding customer service and technical assistance. Your duties will encompass managing helpdesk inquiries, overseeing client systems, and contributing to project initiatives. This role necessitates strong communication skills, a customer-centric mindset, and the capability to work autonomously while collaborating with colleagues and external vendors.

ESSENTIAL SKILLS FOR IT SUPPORT ENGINEER:

  • Proficiency in Windows 10/11 and desktop support
  • Experience with hardware configurations, PC setups, and installations
  • Strong analytical and problem-solving skills
  • Excellent communication skills and interpersonal abilities
  • Familiarity with mobile device support and basic networking (LAN/WAN)
  • Desire to learn and grow in a nurturing environment

APPLICATION PROCESS:
To be considered for this role, please apply through the designated channels. For additional information, feel free to reach out. By submitting your application, you consent to the processing and submission of your application to our client in relation to this vacancy.

KEY COMPETENCIES:
IT Support Engineer, Windows 10/11, Desktop Support, PC Configuration, Networking, Customer Service, Technical Support, Helpdesk