Implementation Director

6 days ago


Manchester, United Kingdom moorepay Full time
Job Description

Job Title: Implementation Director

Job Summary:

We are seeking an experienced Implementation Director to lead our Implementation Services team. The successful candidate will have a proven track record of delivering exceptional customer experiences and driving business transformation.

Key Responsibilities:

  • Provide business transformation expertise and enable change to improve customer experience
  • Manage and oversee the delivery of implementation projects, meeting deadlines, timelines, and service quality
  • Continuously improve customer, operational, and financial metrics to ensure progress capture and data-led decisions
  • Manage Implementation Consultants, including skills building, personal development, and day-to-day management
  • Align programmes to strategic focus areas, ensuring continual improvement to increase efficiency, consistency, and delivery
  • Create, lead, and implement a customer experience improvement plan
  • Accountability for revenue and costs associated with the department

Requirements:

  • Progressive leadership experience (circa 3 years+) within an operations organization, with in-depth experience of delivering exceptional customer experiences
  • Significant experience in implementing payroll and HR systems and services
  • Excellent knowledge of payroll legislation
  • Significant experience of leading teams and delivering turnaround in performance
  • Exceptional and demonstrable communication skills
  • Strong relationship building skills, including experience bringing together diverse groups of stakeholders and helping them to work through to common solutions that meet client needs
  • Strong influencing and negotiation skills
  • Ability to work cross-functionally within organizations
  • Client-focused with ability to listen, learn, and articulate requirements
  • Efficient multi-tasking with strong organizational skills and the ability to think both strategically and tactically at the right time
  • Building and running innovative, efficient, and effective operating mechanisms
  • Excellent analytical, project management, and planning skills with the ability to learn quickly

About Moorepay:

Moorepay is a team of over 500 friendly professionals across four offices in the UK and India. We are passionate about making Moorepay a fantastic place to work for every single one of our colleagues. We focus on three things in our company culture: mental health support, maintaining a healthy work-life balance, and equal opportunities and inclusion for all.



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