Customer Service Representative

1 week ago


Ruislip, Greater London, United Kingdom Aramark Full time
Unlock Your Potential with Aramark

We are a leading provider of food, facilities management, and property services, dedicated to delivering exceptional experiences for our clients and customers.

A career with Aramark offers the opportunity to develop your skills, advance your career, and make a meaningful impact in the industry.

What We Offer:

  • A competitive hourly rate of £11.45
  • A part-time schedule of 30 hours per week, Monday to Friday, 9am to 3:30pm
  • A generous holiday entitlement
  • Free parking on site
  • Discounted meals on site
  • Access to MyStaffShop perks
  • Opportunities for apprenticeship schemes

Job Summary:

We are seeking a highly organized and customer-focused Accommodations Coordinator to join our team at RAF Northolt. As a key member of our team, you will provide administrative and operational support to ensure our customers have access to excellent facilities.

Key Responsibilities:

  • Reporting to the Accommodation Manager, you will provide administrative support to ensure the smooth operation of our facilities.
  • You will use your excellent communication skills to interact with customers face-to-face or via video conferencing.
  • You will process approximately 50 emails per day, using your written communication skills to respond to customer inquiries.

Team Collaboration:

  • Prepare daily arrival packs for inbound guests and log key returns.
  • Maintain accurate software and excel databases.
  • Conduct cleaning as required to ensure guests arrive to suitable accommodation standards.
  • Liaise with the accounts team for cash, card, and BACS payments.
  • Complete additional arrival and departure processes for long-term guests.
  • Work alongside key stakeholders to provide an excellent service.
  • Maintain confidentiality and follow GDPR processes.
  • Complete training and personal development to excel in our services.

Requirements:

  • Grade A-C in Maths and English GCSE or equivalent.
  • Previous administrative experience working with excel and outlook.
  • Excellent communication skills, both verbal and written.
  • Excellent customer service skills and a great team player.
  • A strong eye for detail.

Desirable:

  • Previous experience in a hotel or accommodation rental environment.


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