Client Services Manager

2 weeks ago

London, Greater London, United Kingdom Hanson Lee Full time
Client Services Lead

Hanson Lee is seeking a Client Services Lead to support a portfolio of clients by leading the analysis of business operations requirements, determining appropriate processes, tools, and approaches, and applying standards and best practices.

Key Responsibilities:
  • Lead the analysis of business operations requirements and determine appropriate processes, tools, and approaches.
  • Apply standards and best practices to ensure high-quality service delivery.
  • Work with clients, digital teams, vendors, carriers, and other partners to influence standards and best practices.
  • Monitor service delivery and work with digital teams to ensure agreed service level targets are met.
  • Communicate issues to stakeholders as appropriate.
  • Synthesize requests, uncover inherent trends, and make recommendations about associated implications to business performance.
  • Manage relationships with a portfolio of clients for the life cycle of the engagement.
  • Project management experience and managing business projects for the full life cycle, from inception to implementation.
Requirements:
  • Experience working in insurance underwriting, operations, or similar areas.
  • Strong client services skills.
  • Ability to communicate findings and recommendations to a variety of audiences.
  • Working knowledge of insurance technology (i.e. policy and program admin systems).
  • Understanding of Agile project management and development process.

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