Customer Insights Graduate Trainee

3 weeks ago


Leeds, Leeds, United Kingdom Jet2 Full time
Position Overview:
As a Customer Insights Graduate Trainee, you will play a crucial role within the Customer Experience & Insights division, spearheading initiatives to analyze and enhance customer interactions. Reporting directly to the Senior Customer Insights Manager, your insights will be instrumental in guiding senior management's strategic choices, fostering a culture of data-driven decision-making centered around consumer preferences.

Key Responsibilities:
  • Assist in executing extensive brand tracking initiatives and regular market assessments, providing insights that enhance our offerings and facilitate business expansion.
  • Design, implement, and oversee research initiatives, including surveys and focus groups, to collect data on brand perception, consumer behavior, and digital interactions.
  • Analyze market dynamics, assess competitive positioning, and deliver insights that inform strategies to enhance brand visibility and customer engagement.
  • Collaborate with various teams to identify their research requirements, interpret findings, and offer data-informed recommendations to drive optimization and growth.
  • Lead the creation of detailed competitor and market analysis reports, utilizing resources such as industry reports to identify significant trends and opportunities.
  • Continuously seek and stay informed about key market insights and trends, ensuring our organization remains competitive and customer-centric.
  • Present actionable insights to senior management, translating complex data into engaging narratives and strategic recommendations.

Qualifications:
  • A strong enthusiasm for research and a keen interest in understanding consumer behavior and preferences.
  • Familiarity with research methodologies and techniques, including survey design and data interpretation.
  • Confidence in presenting to senior stakeholders, effectively communicating insights and recommendations.
  • A willingness to challenge existing processes, contribute innovative ideas, and enhance team operations.
  • Experience with survey platforms is beneficial, along with a readiness to engage with technology for survey design and data visualization.

Join us in transforming travel experiences and creating unforgettable moments for countless travelers. At Jet2, your career potential is limitless.

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