Deputy Head of Housekeeping Operations

3 days ago

London, Greater London, United Kingdom Accor Hotels Full time
Job Description

Leadership and Team Management:

  1. Direct and Develop a High-Performing Team:

    • Supervise, train, and motivate a team of housekeepers, laundry staff, and supervisors to deliver exceptional service.
    • Conduct regular performance evaluations and provide ongoing training to ensure the team meets the hotel's high standards.
    • Develop staff schedules and assign tasks to ensure all areas of the hotel are cleaned and maintained in a timely manner.

  2. Operational Excellence:

    • Oversee the daily operations of the housekeeping department, ensuring guest rooms, suites, public areas, and back-of-house areas are immaculately cleaned and presented.
    • Conduct thorough inspections of guest rooms, suites, and public areas, ensuring compliance with the hotel's luxury standards.
    • Address guest complaints and requests promptly, ensuring a seamless and exceptional guest experience.

  3. Inventory and Resource Management:

    • Manage the inventory of linens, cleaning supplies, and guest amenities, ensuring that stock levels are adequate and within budget.
    • Coordinate with vendors to ensure timely delivery of high-quality supplies and equipment.
    • Optimize the use of resources and reduce waste while maintaining luxury standards.

  4. Quality Assurance:

    • Implement and uphold stringent housekeeping procedures and standards, ensuring consistency across all areas.
    • Collaborate with the maintenance department to ensure that all hotel areas are not only clean but also in top physical condition.

  5. Budget and Financial Management:

    • Assist in preparing and managing the housekeeping budget, monitoring expenses closely to ensure efficiency.
    • Identify cost-saving opportunities without compromising on quality.

  6. Health, Safety, and Compliance:

    • Ensure that all housekeeping activities comply with health and safety regulations, including the proper use of chemicals and cleaning equipment.
    • Train staff on emergency procedures and hotel policies related to guest safety and security.

  7. Guest Relations:

    • Interact with guests to ensure their satisfaction with housekeeping services, addressing any special requests or concerns.
    • Implement guest feedback to continuously improve service quality and ensure repeat business.
    • Work closely with the Front Office and other departments to anticipate and fulfill guest needs.

  8. Collaboration and Communication:

    • Coordinate with other departments, such as Food & Beverage and Events, to ensure the hotel is always prepared for special events and high-profile guests.
    • Participate in management meetings and contribute to the hotel's overall strategy and guest satisfaction goals.
    • Foster a positive work environment and promote teamwork among the housekeeping staff.

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