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Deputy Head Housekeeper

2 months ago

London, Greater London, United Kingdom Covent Garden Hotel Full time

About the Role

We are seeking a highly skilled and experienced Deputy Head Housekeeper to join our dynamic team at the luxurious Covent Garden Hotel. As a key member of our housekeeping department, you will play a crucial role in maintaining the impeccable standards of cleanliness and presentation that our guests have come to expect.

Key Responsibilities

  • Lead and motivate a team of housekeeping staff to deliver outstanding service and maintain the hotel's high standards.
  • Conduct regular inspections of all areas of the hotel to ensure they are cleaned and maintained to the highest level.
  • Oversee daily housekeeping operations, including scheduling, inventory management, and ordering supplies.
  • Work closely with senior management to implement and uphold procedures and standards that enhance guest satisfaction.
  • Identify training needs and provide ongoing coaching and support to ensure team members excel in their roles.

Requirements

  • Proven experience in a similar role within a high-end hotel or hospitality environment.
  • Strong leadership abilities with the capacity to inspire and manage a team effectively.
  • A keen eye for detail and a passion for maintaining high standards.
  • Ability to work efficiently under pressure while managing multiple tasks.
  • Excellent customer service skills to ensure our guests have a flawless experience.
  • Exceptional organisational and communication skills to manage operations smoothly.

What We Offer

  • A competitive salary and benefits package.
  • Access to a financial wellbeing app to help manage your finances.
  • A health cash plan to support your physical and mental well-being.
  • Discounted rates on food, drinks, and other services at our hotels and restaurants.
  • A generous holiday allowance and flexible scheduling.
  • Ongoing training and professional development opportunities.
  • A supportive and dynamic work environment.

About Us

Firmdale Hotels is an international group of luxury hotels and restaurants, renowned for our unique interiors and exceptional service. We are committed to delivering exceptional guest experiences and providing a supportive and dynamic work environment for our team members.