Customer Service Representative

1 week ago

Coventry, Coventry, United Kingdom STARK Building Materials UK Full time
About the Role

We are seeking a highly skilled and motivated People Helpdesk Advisor to join our People Services team at STARK Building Materials UK.

This is a fantastic opportunity for a recent graduate or experienced professional to embark on a thriving career in human resources.

As a People Helpdesk Advisor, you will be the first point of contact for all colleagues contacting the People Services team.

Key Responsibilities
  • Respond to and resolve queries and tasks coming into the People Service Centre.
  • Support with employment documentation queries, right to work check compliance, and pre-employment medicals undertaken where appropriate.
  • Support with any HR administrative tasks for our team members throughout their employment.
  • Collaborate and work together with other team members to ensure HR best practice and colleague experience.
  • Undertake ad hoc project work and attendance on wider HR projects.
Requirements
  • Previous experience handling queries in person, over the phone, and via email.
  • Strong IT skills and usage (Outlook, Word, PowerPoint, Excel, Microsoft Teams, and Internet).
  • Knowledge of GDPR obligations and compliance to our data privacy policy.
  • Experience of using Service Now / Workday / LMS desirable.
  • Generalist HR experience equally desirable but not essential.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities to grow your skills and career within our organisation.
  • Flexible working arrangements to help you balance work and life.

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