Hotel Front Desk Associate

7 days ago

StratforduponAvon, Warwickshire, United Kingdom The Arden Hotel, Stratford-upon-Avon Full time

Job Summary

We are seeking a highly skilled and customer-focused Receptionist to join our team at The Arden Hotel, Stratford-upon-Avon. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from arrival to departure.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including check-in, check-out, and room allocation.
  • Process payments, handle guest complaints, and maintain accurate records.
  • Work closely with other departments to enhance the guest experience, including housekeeping, food and beverage, and maintenance.
  • Develop and maintain a thorough knowledge of the hotel's services, amenities, and local attractions.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Good knowledge of local attractions and services, with the ability to make recommendations to guests.

What We Offer

  • A competitive salary and benefits package, including enhanced annual leave and a range of employee perks.
  • Opportunities for career development and advancement, with a focus on employee growth and well-being.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • Access to ongoing training and development programs, to help you achieve your career goals.

Why Join Our Team?

The Arden Hotel, Stratford-upon-Avon is a leading hotel in the heart of this historic town. We pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals, who are passionate about delivering outstanding service and exceeding guest expectations.

Our Values

We are committed to providing a great place to work, with a focus on employee well-being, diversity, and inclusion. Our values are at the heart of everything we do, and we are proud to be members of the Hoteliers Charter, which promotes best practices in employee wellbeing and engagement.

  • Front Desk Associate

    7 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Stratford Manor Hotel Full time

    Delivering Exceptional Guest ExperiencesAbout the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist at Stratford Manor Hotel & Spa. As the first point of contact for our guests, you will be responsible for providing a warm and welcoming experience from the moment they arrive.Key Responsibilities:Ensure...

  • Front Desk Associate

    9 hours ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Valor Hospitality Europe Full time

    About the RoleWe are seeking a friendly and passionate Front Desk Associate to join our team at Valor Hospitality Europe. As a key member of our front-of-house team, you will be the first point of contact for our guests and will play a vital role in ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide exceptional customer...

  • Front Desk Associate

    6 hours ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Valor Hospitality Europe Full time

    About the RoleWe are seeking a friendly and passionate Front Desk Associate to join our team at Valor Hospitality Europe. As a key member of our front-of-house team, you will be the first point of contact for our guests and will play a vital role in ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide exceptional customer...

  • Hotel Operations Manager

    6 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Eden Hotel Collection Full time

    Job SummaryWe are seeking an experienced Hotel Operations Manager to join our team at Eden Hotel Collection. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotel, providing exceptional guest experiences, and driving sales and revenue growth.Key ResponsibilitiesManage the day-to-day operations of the...

  • Hotel Operations Manager

    6 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Eden Hotel Collection Full time

    Job SummaryWe are seeking an experienced Hotel Operations Manager to join our team at Eden Hotel Collection. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotel, providing exceptional guest experiences, and driving sales and revenue growth.Key ResponsibilitiesManage the day-to-day operations of the...

  • Hotel Operations Manager

    2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Eden Hotel Collection Full time

    Job DescriptionAbout the RoleWe are seeking an experienced Hotel Operations Manager to join our team at Eden Hotel Collection. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotel, providing exceptional guest experiences, and driving sales and revenue growth.Key ResponsibilitiesManage the day-to-day...

  • Customer Service Representative

    7 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Eden Hotel Collection Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist at Eden Hotel Collection. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for our guests.Key Responsibilities:Provide exceptional customer...

  • Customer Service Representative

    6 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Eden Hotel Collection Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist at Eden Hotel Collection. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for our guests.Key Responsibilities:Provide exceptional customer...

  • Customer Service Representative

    2 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Eden Hotel Collection Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Receptionist at Eden Hotel Collection. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming service...

  • Customer Service Representative

    2 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Eden Hotel Collection Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Receptionist at Eden Hotel Collection. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming service...

  • Front Desk Coordinator

    6 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Law Staff Ltd Full time

    Are you a highly skilled and experienced professional looking for a challenging opportunity within a reputable and well-established law firm? Our client, Law Staff Ltd, is seeking a talented Front Desk Coordinator to play a key role in the organisation.About the Firm:Law Staff Ltd is a leading provider of legal services, recognised for its commitment to...

  • Front Desk Coordinator

    6 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Law Staff Ltd Full time

    Job Summary:We are seeking an experienced and skilled Front Desk Receptionist to join our team at Law Staff Ltd. As a key member of our organization, you will play a vital role in providing exceptional customer service and administrative support to our clients and staff.Key Responsibilities:Telephone Management: Answer and direct calls, take messages, and...

  • Front Desk Coordinator

    6 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Law Staff Ltd Full time

    Job Summary:We are seeking an experienced and skilled Front Desk Receptionist to join our team at Law Staff Ltd. As a key member of our organization, you will play a vital role in providing exceptional customer service and administrative support to our clients and staff.Key Responsibilities:Telephone Management: Answer and direct calls, take messages, and...

  • Front Desk Coordinator

    6 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Law Staff Ltd Full time

    Are you a highly skilled and experienced professional looking for a challenging opportunity within a reputable and well-established law firm? Our client, Law Staff Ltd, is seeking a talented Front Desk Coordinator to play a key role in the organisation.About the Firm:Law Staff Ltd is a leading provider of legal services, recognised for its commitment to...

  • Front Desk Coordinator

    6 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom The Recruitment Co Full time

    Job Title: Receptionist Location: City Centre Salary: Competitive (DOE) Hours: 37.5 hours per week - between the hours of 08:00am - 18:00pm (Monday to Friday) We are seeking a highly organized and customer-focused Receptionist to join our team at The Recruitment Co. in the City Centre. As a key member of our front desk team, you will be responsible for...

  • Front Desk Coordinator

    6 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom The Recruitment Co Full time

    Job Title: Receptionist Location: City Centre Salary: Competitive (DOE) Hours: 37.5 hours per week - between the hours of 08:00am - 18:00pm (Monday to Friday) We are seeking a highly organized and customer-focused Receptionist to join our team at The Recruitment Co. in the City Centre. As a key member of our front desk team, you will be responsible for...

  • Customer Service Representative

    7 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Stratford Manor Hotel Full time

    Delivering Exceptional Guest ExperiencesAbout the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist at Stratford Manor Hotel & Spa. As the first point of contact for our guests, you will be responsible for providing a warm and welcoming experience, ensuring that every guest feels valued and cared for...

  • Guest Experience Coordinator

    7 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Stratford Manor Hotel Full time

    Delivering Exceptional Guest ExperiencesAbout the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist at Stratford Manor Hotel & Spa. As the first point of contact for our guests, you will be responsible for providing a warm and welcoming experience, ensuring that every guest feels valued and cared for...

  • Customer Experience Associate

    7 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Eden Hotel Collection Full time

    About the Role:We are seeking a highly motivated and enthusiastic individual to join our team as a Food & Beverage Assistant at The Arden Hotel, Stratford. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience.Key Responsibilities:Provide...

  • Customer Experience Associate

    6 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Eden Hotel Collection Full time

    About the Role:We are seeking a highly motivated and enthusiastic individual to join our team as a Food & Beverage Assistant at The Arden Hotel, Stratford. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience.Key Responsibilities:Provide...