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Customer Experience Associate
2 months ago
About the Role:
We are seeking a highly motivated and enthusiastic individual to join our team as a Food & Beverage Assistant at The Arden Hotel, Stratford. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their needs and ensuring their satisfaction.
- Work collaboratively with the food and beverage team to deliver high-quality service and maintain a clean and welcoming environment.
- Assist with food and beverage preparation, including food presentation and plating.
- Manage cash and credit transactions accurately and efficiently.
- Participate in ongoing training and development to improve skills and knowledge.
What We Offer:
- A competitive hourly rate and guaranteed 'tips'.
- Enhanced holiday packages and complimentary gym membership.
- Discounted spa treatments and opportunities for growth and progression.
- A forward-thinking approach to pay and benefits.
- A comprehensive training program, including apprenticeships and leadership development.
About Us:
The Arden Hotel, Stratford is a 45-bedroom boutique hotel located in the heart of historic Stratford-upon-Avon. We are a passionate advocate of providing equitable workplaces and seek to recruit, develop, and retain talented individuals from diverse backgrounds and perspectives.
Our Culture:
We value collaboration, sustainability, and wellbeing, and our employee champions play a key role in shaping our culture. We are committed to providing a great place to work, with a values-led approach based on Heart, Honesty, Spirit, and Team.