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Customer Experience Associate

2 months ago


StratforduponAvon, Warwickshire, United Kingdom Eden Hotel Collection Full time

About the Role:

We are seeking a highly motivated and enthusiastic individual to join our team as a Food & Beverage Assistant at The Arden Hotel, Stratford. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and ensuring their satisfaction.
  • Work collaboratively with the food and beverage team to deliver high-quality service and maintain a clean and welcoming environment.
  • Assist with food and beverage preparation, including food presentation and plating.
  • Manage cash and credit transactions accurately and efficiently.
  • Participate in ongoing training and development to improve skills and knowledge.

What We Offer:

  • A competitive hourly rate and guaranteed 'tips'.
  • Enhanced holiday packages and complimentary gym membership.
  • Discounted spa treatments and opportunities for growth and progression.
  • A forward-thinking approach to pay and benefits.
  • A comprehensive training program, including apprenticeships and leadership development.

About Us:

The Arden Hotel, Stratford is a 45-bedroom boutique hotel located in the heart of historic Stratford-upon-Avon. We are a passionate advocate of providing equitable workplaces and seek to recruit, develop, and retain talented individuals from diverse backgrounds and perspectives.

Our Culture:

We value collaboration, sustainability, and wellbeing, and our employee champions play a key role in shaping our culture. We are committed to providing a great place to work, with a values-led approach based on Heart, Honesty, Spirit, and Team.