IT Support Specialist

3 weeks ago


Stamford, Lincolnshire, United Kingdom Scout Recruiting LTD Full time £30,000
Position Overview

Scout Recruiting LTD is collaborating with a local enterprise to identify a skilled IT Support Specialist. In this pivotal role, you will provide essential technical assistance and support to users within the organization, ensuring seamless operations and minimal disruptions.

Key Responsibilities

Your main duties will include:

  • Addressing user technical issues
  • Configuring new computer systems
  • Establishing new user accounts
  • Managing password resets
  • Monitoring and tracking technical issues
  • Providing on-site support
  • Maintaining documentation
  • Utilizing a helpdesk ticketing system
  • Setting up and dismantling hardware
  • Imaging and preparing computers
  • Installing software applications
Essential Skills

The ideal candidate will possess:

  • Experience in IT support or first-tier assistance
  • Relevant IT qualifications
  • Proficiency in troubleshooting Windows 10/11 operating systems
  • Basic understanding of networking concepts (TCP/IP, DNS, routers, switches, firewalls, VPN, wireless technologies)
  • Ability to confidently resolve hardware issues
  • Familiarity with Hyper-V and VMware
  • Strong analytical and problem-solving abilities
  • Excellent customer service skills
Work Environment

This is a full-time, permanent position with a standard Monday to Friday schedule. The role offers a competitive salary of up to £30,000, along with additional non-salaried benefits.

You will be supporting team members both in the UK and internationally, collaborating closely with the IT department based in the headquarters.

Shortlisting for this position will commence shortly.



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