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IT Support Specialist
2 months ago
We are seeking an enthusiastic and likeable team player to join our IT Support team as an IT Support Specialist. As a key member of our team, you will be responsible for providing technical support to employees based in the UK Office and overseas.
Key Responsibilities- Resolve internal IT issues via remote support
- Set up new computers and create new users
- Reset passwords and track issues
- Provide desk-side support and documentation
- Use Dell KACE System for helpdesk ticketing
- Perform hardware setup and breakdown, imaging computers, and software installation
- IT Support desk/First Tier Support experience
- Good IT qualifications
- Background troubleshooting Windows 10/11 Desktop Operating systems
- Basic networking knowledge (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies)
- Ability to confidently fix hardware breaks
- Hyper-V/VM Ware understanding
- Strong problem-solving skills
- Great customer service skillset
We offer a competitive salary, excellent package, including pension, health care, life insurance, and critical illness cover, all from start date.
LocationThis role is commutable from various locations in the UK, including Peterborough, Grantham, Stamford, and surrounding areas.
