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Technical Support Specialist

2 months ago

Stamford, Lincolnshire, United Kingdom Mana Resourcing Ltd Full time

Position:
IT Desktop Support Specialist


Our client is a prominent global provider in the field of energy solutions, specializing in power generation and turbine technology across various sectors such as Marine, Petrochemical, Waste Management, Healthcare, Education, Offshore Oil & Gas, and Energy Production.

With a diverse and leading-edge product portfolio, they have established a remarkable international presence, recognized for their commitment to quality and innovation in over 100 countries.

We are excited to assist in their continuous growth by sourcing qualified local talent to enhance their already exceptional team.
In this role, you will support personnel located in the UK and internationally, collaborating closely with the IT department based at the American headquarters.

Under the guidance of the onsite IT Manager, your responsibilities will include troubleshooting internal technical issues through various communication channels such as phone, email, and remote assistance.

Key responsibilities include:

  • Managing Helpdesk Tickets utilizing the Dell KACE System
  • Configuring and Imaging Computers
  • Installing Software Applications
Essential qualifications for this role include:

  • Relevant IT certifications
  • Experience in troubleshooting Windows 10 / 11 Desktop Operating Systems
  • Fundamental understanding of networking concepts (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies)
  • Competitive salary based on experience, along with an attractive benefits package
Benefits include:
Pension Plan
Life Insurance
Critical Illness Coverage
Alternative Titles: 1st Line Support, IT Technician, 2nd Line Support, Help Desk Technician, IT Support Specialist

Mana Resourcing Ltd is a dedicated recruitment agency specializing in the Engineering, Sales, IT, and Commercial sectors.