Claims Processing Specialist
3 weeks ago
About McLarens Global
Established in 1932, McLarens is a prominent independent global provider of insurance services, with a network of owned offices and operations in 45 countries worldwide. Specializing in complex, commercial, and specialty markets, McLarens offers a comprehensive range of services including loss adjusting, claims management, and risk assessment, along with auditing and pre-risk surveys. Our extensive global presence allows us to deliver consistent, high-quality service to clients while ensuring local expertise and responsiveness.
Job Opportunity
We are pleased to announce an opening for a Claims Processing Specialist within our Construction & Engineering division. This position is ideal for a motivated individual eager to contribute to a well-established team. The role is primarily remote, with occasional visits to our London City office.
Key Responsibilities
- Manage the administration of new claims, including receiving instructions, issuing acknowledgments, establishing files, and conducting risk assessments and triaging.
- Collaborate closely with Adjusters to support investigations, claims management, and validation inquiries.
- Oversee the lifecycle of claims files to enhance diary management and facilitate proactive claims handling from initiation to resolution.
- Assist in managing Adjuster caseloads during periods of absence.
- Engage with insured parties, insurers, brokers, and other stakeholders to ensure exceptional customer service, acting as a secondary point of contact when necessary.
- Support the creation of technical reports for Adjusters, adhering to professional standards and internal guidelines within agreed timelines.
- Contribute to the preparation of co-insurers' apportionment spreadsheets.
- Ensure compliance with internal standards for time reporting and billing processes.
- Develop and generate management information for clients and internal use, including performance metrics and data integrity reports.
- Uphold company standards regarding all technical and operational policies, including data protection and information security.
- Provide account management support as needed.
- Assist with incoming calls and resolve queries effectively.
- Handle invoicing and other ad hoc tasks as required.
Candidate Profile - Skills and Experience
- Proven experience as a claims technician, including effective caseload management.
- A strong interest in construction-related insurance matters, coupled with a desire to learn and grow.
- Organized, methodical, and analytical approach to work, with a commitment to high-quality output.
- Able to manage workload independently while being a collaborative team player.
- Proficient in Microsoft Word and Excel.
- Excellent stakeholder management skills, with the ability to juggle multiple priorities and conflicting demands.
- Ability to thrive in a fast-paced work environment.
- Motivated to meet and exceed performance targets.
- Willingness to travel as required.
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