Communications Officer

20 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full time

About the Role

The Communications Officer is a key member of our team, responsible for providing effective communication between operational staff and the control room. This role requires excellent verbal and communication skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities

  • Operate the trust's communication system to relay information between operational staff and the control room.
  • Pass time-critical information to other emergency services or hospital staff regarding patients.
  • Assist the Dispatch Officer with the deployment of vehicles and the general running of the assigned area on a 12-hour shift basis.

Person Specification

  • 3 GCSEs grade C and above, including English and Mathematics (or higher) or equivalent or relevant experience.
  • Geographical knowledge of the area covered by the Trust.
  • Previous administration experience.
  • Excellent verbal and communication skills.
  • IT skills.
  • Customer Service.
  • Experience in working towards demanding targets.
  • Ability to multi-task with conflicting priorities.

About Us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles. We value and respect the diversity our employees bring to our workplace and welcome applications from people from all backgrounds.



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