Communications Officer

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full time
Job Summary

The Communications Officer is the primary point of contact between operational staff and the control room, ensuring seamless communication and effective response to emergency situations.

Main Responsibilities
  • Operate the trust's communication system to relay critical information between operational staff and the control room.
  • Pass time-sensitive information to other emergency services or hospital staff regarding patients.
  • Assist the Dispatch Officer with vehicle deployment and the general running of the assigned area on a 12-hour shift basis.
About Us

We are the North East Ambulance Service NHS Foundation Trust, employing 3,500 staff across 63 locations, serving a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

We provide safe, effective, and responsive care for all, with a dedicated clinical assessment service and a specialized branch, HART, dealing with explosions or terrorist attacks.

We value diversity and respect the unique contributions of our employees, welcoming applications from individuals from all backgrounds.

Person Specification
  • Essential:
    • 3 GCSEs grade C and above, including English and Mathematics (or higher) or equivalent or relevant experience.
    • Geographical knowledge of the area covered by the Trust.
    • Previous administration experience.
    • Excellent verbal and communication skills.
    • IT skills.
    • Customer Service.
    • Experience in working towards demanding targets.
    • Ability to multi-task with conflicting priorities.


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