Resident Liaison Officer

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Wates Full time

At Wates, we are seeking a Resident Liaison Officer to support our Planned Maintenance Team in the North East region. This role will require you to be based in the Newcastle area, with travel to surrounding areas.

The key focus for this role will be to liaise with tenants and project staff regarding cyclical works, ensuring a safe and secure environment. You will also support the operational team in delivering the cyclical and planned works programme.

Key responsibilities will include:

  • Supporting the lead supervisor in constructing the programme of works per annum
  • Ensuring effective communication with all stakeholders and attending regular progress meetings
  • Providing clear information to tenants about upcoming works and issuing access notices
  • Maintaining a complaints procedure and dealing with disputes and damage claims
  • Attending community events and reporting defects to the Project Lead


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