Customer Service Representative

2 days ago


Hastings, East Sussex, United Kingdom Stagecoach Group Full time

About the Role

We are seeking two Customer Helpers to join our team at Stagecoach Hastings Depot. As the public face of Stagecoach South East, you will provide information and assistance to customers using the busy Hastings rail interchange and town centre bus stops.

Key Responsibilities

  • Provide excellent verbal and social communication skills to customers
  • Work in a mobile capacity, being resilient, flexible, and able to adapt to changing situations
  • Develop a friendly and approachable demeanour to ensure a positive customer experience
  • Utilize experience in customer service roles to deliver exceptional support
  • Work independently, with the ability to learn and retain knowledge of products and services
  • Effectively communicate company policies and procedures to customers
  • Apply excellent problem-solving skills to resolve customer queries
  • Cultivate a genuine passion for customer support

Working Hours

We are looking for individuals who can work between 0800-1200 or 1400-1800, Monday to Fridays, with weekend work necessary for peak periods. Sufficient notice will be provided for significant events in the town centre.

What We Offer

Stagecoach workplace culture is one where everyone can be themselves, and all differences are celebrated. We welcome applications from all, irrespective of background, gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.



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