Customer Service Representative

2 days ago


Hastings, East Sussex, United Kingdom whitbread Full time

Job Summary:

We are seeking a skilled and friendly Customer Service Representative to join our team at Premier Inn Hastings. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Manage the front desk, handling check-ins, check-outs, and room assignments efficiently and accurately.
  • Process payments, handle guest complaints, and maintain a high level of customer satisfaction.
  • Work collaboratively with the housekeeping team to ensure rooms are prepared and ready for guests.
  • Participate in ongoing training and development to enhance your skills and knowledge in customer service and hospitality.

What We Offer:

  • Competitive hourly rate
  • Fixed-term contract until 7th November 2024
  • 23 hours per week, guaranteed hours to plan your week around
  • Opportunities for career growth and development within our business
  • Whitbread Benefits card, offering discounts and perks
  • Pension and saving schemes
  • Discounts on shops, utility bills, travel, cinema trips, supermarkets, and more
  • Complimentary Premier Inn breakfast for 2

About Us:

At Whitbread, we believe in creating a workplace that values diversity and welcomes applications from under-represented groups. We are committed to being an inclusive organisation and offer flexible working arrangements to support our employees' needs.



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