Customer Service Representative
2 days ago
Job Summary
We are seeking two Customer Service Representatives to join our team at Stagecoach Hastings Depot. As a Customer Service Representative, you will be the public face of our company, providing information and assistance to customers using our services.
Key Responsibilities
- Provide excellent customer service and support to customers
- Act as the first point of contact for customers looking for help or information
- Work closely with colleagues in our local control team and service delivery support team to provide helpful real-time service information
- Think outside the box and provide feedback on customer sentiment and suggestions to managers
- Communicate company policies and procedures to customers
- Resolve customer complaints and issues in a professional and courteous manner
Requirements
- Excellent verbal and social communication skills
- Resilient, flexible, and able to work in a mobile capacity
- Friendly and approachable demeanor
- Experience in customer service roles
- Able to work independently
- Ability to learn and retain knowledge of products and services
- Excellent problem-solving skills
- Care deeply, genuinely, and passionately about customer support
Working Hours
We are looking for two successful people who can work between 0800-1200 or 1400-1800 to cover our peak periods Monday to Fridays. Weekend work will be necessary with sufficient notice for significant events.
Company Culture
Stagecoach workplace culture is one where everyone can be themselves and where all the differences our people bring to the business are celebrated. We welcome applications from all, irrespective of background, gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age.
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