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Retail Store Manager
2 months ago
About the Role:
Marks & Spencer is seeking an exceptional Retail Store Manager to lead our store team and drive business growth. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and ensuring operational excellence.
Key Responsibilities:
- Commercial Leadership: Develop and execute commercial plans to drive sales growth, improve profitability, and increase customer loyalty.
- Operational Excellence: Ensure seamless store operations, including inventory management, visual merchandising, and customer service.
- Team Leadership: Lead, develop, and motivate a high-performing team to achieve business objectives and deliver exceptional customer experiences.
- Change Management: Embed and drive business transformation initiatives to improve store performance and customer satisfaction.
- Performance Management: Set and manage performance objectives, provide coaching and feedback, and ensure accountability for team members.
- Customer Focus: Develop and implement strategies to enhance the customer experience, drive loyalty, and increase sales.
- Business Partnerships: Collaborate with regional and store teams to drive business growth, share best practices, and address operational challenges.
Requirements:
- Leadership Experience: Proven track record of leading high-performing teams and driving business growth.
- Commercial Acumen: Strong understanding of commercial processes, including sales, profitability, and customer loyalty.
- Operational Expertise: Excellent knowledge of store operations, including inventory management, visual merchandising, and customer service.
- Change Management: Ability to embed and drive business transformation initiatives to improve store performance and customer satisfaction.
- Communication Skills: Excellent communication and interpersonal skills to engage and motivate teams, customers, and stakeholders.
About M&S:
Marks & Spencer is a leading UK retailer committed to delivering exceptional customer experiences, driving business growth, and making a positive impact on society. We are passionate about building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.
