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Customer Service Representative

2 months ago

Hastings, East Sussex, United Kingdom Stagecoach Group Full time

About the Role

We are seeking two Customer Helpers to join our team at Stagecoach Hastings Depot. As the public face of Stagecoach South East, you will provide information and assistance to customers using the busy Hastings rail interchange and town centre bus stops.

Key Responsibilities

  • Provide excellent verbal and social communication skills to customers
  • Work in a mobile capacity, being resilient, flexible, and able to think outside the box
  • Develop a friendly and approachable demeanour to enhance the company profile and reputation
  • Utilize your initiative to 'do the right thing' for customers and have an excellent understanding of the company's products and services
  • Work closely with colleagues in our local control team and service delivery support team to provide helpful real-time service information

Requirements

  • Excellent verbal and social communication skills
  • Resilient, flexible, and able to work in a mobile capacity
  • Friendly and approachable demeanour
  • Experience in customer service roles
  • Able to work independently
  • Ability to learn and retain knowledge of products and services
  • Ability to effectively communicate company policies/procedures to customers
  • Excellent problem-solving skills
  • Care deeply, genuinely, and passionately about customer support

What We Offer

We welcome applications from all, irrespective of background, gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age. Our workplace culture is one where everyone can be themselves and where all the differences our people bring to the business are celebrated.