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Contact Centre Team Lead
2 months ago
We are seeking a highly skilled and experienced Team Manager to lead our Contact Centre team at Manpower UK Ltd. As a key member of our team, you will be responsible for overseeing and guiding a team of customer service advisors to achieve high performance, professional development, and departmental goals.
Key Responsibilities- Leadership and Management: Provide leadership, coaching, and mentorship to team members, set clear performance expectations, and conduct regular performance reviews.
- Project and Task Management: Plan, organise, and manage team activities and projects, ensure timely and successful completion of team goals and objectives, allocate resources, and delegate tasks effectively.
- Communication: Serve as the primary point of contact between team members and senior management, facilitate regular team meetings and communications, and address and resolve any conflicts or issues within the team.
- Performance Monitoring: Monitor and report on team performance and metrics, identify areas for improvement, and implement corrective actions.
- Professional Development: Identify training and development needs for team members, support continuous learning and professional growth, and facilitate opportunities for team members to advance their skills and careers.
- Client/Customer Relations: Ensure high levels of client/customer satisfaction, address any client/customer issues or complaints promptly and professionally.
- Previous experience in leading, managing, and developing a team.
- Ability to focus on solutions rather than problems and provide direction to the team.
- Exceptional customer service skills both written and verbal.
- Enjoys rising to the challenge of stretching goals.
- Committed, reliable, and flexible.
- Proactive and agile.
- Adept at adopting an organised and structured approach.
- Contributes to the team, focusing on the accomplishment of team goals.
Our client can offer a good basic salary, annual bonus, and 33 days annual leave (inc. public holidays) along with many other discounted benefits (Inc. Mortgages, Loans etc.).
Hours are based on site at Castle Donington Contact Centre - (Apply online only) hrs Monday to Friday with flexibility to cover other shift patterns if required.
