Senior Team Manager

2 weeks ago

Castle Donington, Leicestershire, United Kingdom Countrywide Full time

Senior Team Manager

We are seeking a highly skilled and experienced Senior Team Manager to lead our National Operations Centre team in Castle Donnington. As a key member of our team, you will be responsible for overseeing and guiding a team of customer service advisors, ensuring high performance and personal development.

Key Responsibilities:

  • Provide leadership, coaching, and mentorship to team members.
  • Set clear performance expectations and conduct regular performance reviews.
  • Plan, organise, and manage team activities and projects, ensuring timely completion of these.
  • Serve as the primary point of contact between team members and senior management.
  • Monitor and report on team performance and metrics.

Requirements:

  • Previous experience in leading, managing, and developing a team.
  • Ability to focus on solutions rather than problems and provide direction to the team.
  • Exceptional customer service skills both written and verbal.
  • Contributes to the team, focusing on the accomplishment of team goals.
  • Computer literate, with a good working knowledge of Microsoft Office applications.

Benefits:

  • Perks at Work – Discounts on products and services, including electrical and travel.
  • Discounts on estate agency, mortgage, conveyancing, and surveying services.
  • Access to our 24-hour, 7-day Employee Assistance Programme.
  • Nuffield Health Screening – discounted medical assessment to provide an in-depth picture of your health.
  • Nuffield Gym discount – 20% on memberships at Nuffield Health & Fitness clubs across the UK.

About Countrywide Surveying Services:

Countrywide Surveying Services are part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936, the Group combines residential sales and lettings expertise with a range of services, including new homes, mortgage services, surveying, conveyancing, and more.

Connells Group:

Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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