Team Leader
2 weeks ago
Job Title: Team Leader
We are seeking an experienced and results-driven Team Leader to lead our National Operations Centre based in the UK.
As a Team Leader, you will play a pivotal role in overseeing and leading a team of customer service advisors, ensuring high performance and personal development.
Key Responsibilities:
- Provide leadership, coaching, and mentorship to team members.
- Set clear performance expectations and conduct regular performance reviews.
- Plan, organise, and manage team activities and projects, ensuring timely completion of these.
- Serve as the primary point of contact between team members and senior management.
- Monitor and report on team performance and metrics.
Requirements:
- Previous experience in leading, managing and developing a team.
- Ability to focus on solutions rather than problems and provide direction to the team.
- Exceptional customer service skills both written and verbal.
- Contributes to the team, focusing on the accomplishment of team goals.
- Computer literate i.e. good working knowledge of Microsoft Office applications.
Benefits:
- Perks at Work – Discounts on products and services including electrical & Travel.
- Discounts on estate agency, mortgage, conveyancing and surveying services.
- Access to our 24hr, 7 days per week Employee Assistance Programme.
- Nuffield Health Screening – discounted medical assessment to provide an in-depth picture of your health.
- Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
COUNTRYWIDE SURVEYING SERVICES
are part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK.
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