Ambulance Operations Leader

2 days ago

Castle Donington, Leicestershire, United Kingdom St John Ambulance Full time

As a key member of the St John Ambulance team, you will be responsible for leading and managing our ambulance operations to deliver exceptional patient care. This will involve managing your operational area and team to contribute to the overall Urgent & Emergency Care Business Plan, ensuring key outputs are met.

Key Responsibilities:

  • Ensure the delivery of effective patient-focused clinical services at all times
  • Provide visible, compassionate leadership, coaching, mentoring, coordination, and general organization of front-line staff
  • Act as a visible and credible leader for operational staff, motivating, leading, and inspiring staff at all times
  • Ensure all operational issues are managed in accordance with the organization's policies and procedures
  • Work closely with cross-functional peers at similar levels to ensure our outputs can be met with a combined workforce and available resources
  • Be trained as an Educator to deliver station/contract-based timely initial and/or remedial education to ensure continuity of services
  • Lead high standards at your operational location(s) at all times
  • Be able to forecast changes in operational requirement and demand, planning and acting accordingly to mitigate these
  • Maintain plans to improve overall operational performance in all Ambulance stations contained within the area of responsibility including but not limited to patient experience, clinical standards, cost control, health and safety, and other relevant KPIs
  • Create contract and performance reports, obtaining and interpreting data, drawing themes, and suggesting improvements
  • Represent St John Ambulance at external stakeholder opportunities relative to the role and services
  • Implement a performance management culture in line with SJA policies, including making sure that 1-2-1s, performance and development reviews, and team meetings take place regularly and with recorded outcomes and actions
  • Champion and exemplify compassionate leadership and St John values
  • Engage, involve, and empower St John People in problem-solving and improving the organization
  • Actively promote diversity and a variety of perspectives across the organization

About St John Ambulance:

This is a fantastic opportunity to join a team of dedicated professionals who are passionate about delivering high-quality, well-led, patient-centered ambulance services. We are committed to being an organization that is inclusive and welcoming of individual differences while championing equality of treatment and opportunity.

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