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German Speaking Customer Service Representative

2 months ago

Manchester, United Kingdom Euro London Appointments Full time
About the Role

We are seeking a highly skilled German Speaking Customer Service Advisor to join our client's team at Euro London Appointments. As a German Speaking Customer Service Advisor, you will be responsible for providing exceptional customer service to our German-speaking clients.

Key Responsibilities
  • Customer Service: Handle customer inquiries and provide solutions to customer issues in a timely and satisfactory manner.
  • Communication: Maintain effective communication with customers, team members, and management to ensure seamless customer experiences.
  • Record Keeping: Accurately log customer interactions and maintain up-to-date records.
  • Team Collaboration: Work collaboratively with team members to improve customer satisfaction and experiences.
Requirements
  • Language Skills: Fluency in both written and spoken German is essential.
  • Communication Skills: Strong communication and problem-solving skills are required.
  • Experience: Prior experience in a customer service role is advantageous.
  • Remote Work: Ability to work independently in a remote setting.
Shift Patterns

We offer two 5-week rotational shift patterns for our German Speaking Customer Service Advisor:

  • Pattern 1: Monday to Friday, 07:00 – 15:15, with varying shifts on Saturdays.
  • Pattern 2: Monday to Friday, 07:00 – 15:15, with varying shifts on Saturdays.
Benefits
  • Gym Discount: Enjoy discounts on gym memberships.
  • Life Insurance: Receive comprehensive life insurance coverage.
  • Remote Work: Work from the comfort of your own home.
  • Company Discount: Take advantage of exclusive discounts on company products and services.
  • Eye Tests: Receive regular eye tests and discounts on glasses.
  • Buy/Sell Holiday: Buy or sell up to 5 days of holiday per year.
  • Enhanced Maternity/Paternity Pay: Enjoy enhanced pay for maternity and paternity leave.