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Technical Support Manager

2 months ago

Montrose, Angus, United Kingdom RNLI Full time
About the Role

We are seeking a highly skilled and experienced Systems Support Coordinator to join our Lifesaving Operations Department. As a key member of our team, you will play a critical role in ensuring the smooth operation of our systems and applications, providing exceptional support to our staff and volunteers.

Key Responsibilities
  • System Support and Maintenance: Provide technical support and maintenance for our systems and applications, ensuring they are running efficiently and effectively.
  • Training and Development: Develop and deliver training programs to ensure our staff and volunteers have the necessary skills to use our systems and applications.
  • Process Improvement: Collaborate with our teams to identify areas for process improvement and implement changes to enhance our systems and applications.
  • Customer Focus: Provide exceptional customer service to our staff and volunteers, ensuring their needs are met and they have a positive experience.
Requirements
  • Technical Skills: Proven experience with IT systems and applications, including AX, IT Self Service, LSAR, Horizon, RCAMS, MySAR, Marketing Unity, Compass ZMYStation, and RNLI.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Flexibility: Ability to work flexibly, including evenings and weekends, as required.
About Us

The RNLI is a leading maritime charity that saves lives at sea. We are committed to providing a world-class lifesaving service, and we are seeking a highly skilled and experienced Systems Support Coordinator to join our team.

We are an inclusive organization that values diversity and welcomes applications from everyone. We are committed to living our values of trustworthy, courageous, selfless, and dependable, and we are looking for applicants who share these values.