Laboratory Support Team Lead

3 weeks ago

Montrose, Angus, United Kingdom Mitie Full time

We are seeking a highly motivated and experienced Laboratory Support Team Lead to join our team at Mitie. As a key member of our Laboratory Services team, you will be responsible for managing the range of services across LIS and TLS divisions at our client site.

The successful candidate will have a strong background in laboratory operations, with experience in managing teams and maintaining HPLC and GC systems. They will also have excellent communication and leadership skills, with the ability to mentor and train team members.

The role will involve:

  • Managing the Laboratory Support Team to ensure the delivery of high-quality services to our clients
  • Maintaining HPLC and GC systems, including routine preventative maintenance, reactive maintenance, and performance qualifications checks
  • Mentoring and training team members in areas of responsibility, completing performance reviews, and ensuring development of the team
  • Maintaining and developing the GSK client relationship
  • Ensuring all core tasks are completed daily and in adherence to schedule and SLA requirements
  • Ensuring that Planned and Reactive Maintenance is completed within the specified time-frames and in accordance with the specified KPI requirements
  • Ensuring documentation and records are kept up-to-date and in compliance with site requirements
  • Identifying and promoting benefits and innovations of the team
  • Attending governance meetings and reporting on Laboratory Support services
  • Applying mitigation to support sites CPI, KPI, PI adherence if necessary
  • Sub-contractor management, ensuring safe practices on site, and supporting contract renewal process
  • Responsible for ensuring team work areas maintain high standards of housekeeping and meet requirements such as 5S

The ideal candidate will have:

  • Educated to degree level in a Science subject (preferably Chemistry)
  • 3+ years demonstrable experience of working within a laboratory environment and familiarity with GxP procedures
  • People management experience (preferable but not essential)
  • Technical knowledge in HPLC and GC, including troubleshooting and maintenance experience essential
  • Experience in planning and scheduling using a CMMS such as SAP, MERPs preferable
  • Experience in use of Empower preferable
  • Confidence and communication skills to challenge behaviors and drive continuous improvement
  • Can perform under pressure and independent of supervision
  • Customer-focused and works well as a team
  • Strong organizational skills and able to prioritize tasks appropriately

Key Accountabilities:

  • Management and control of the activities of the team to ensure the services are delivered to the agreed specification and performance standards and aligned to KPIs
  • Ensuring resilience within the team to support all tasks in the event of absences/holidays
  • Accountable for adopting the ALCOA+ principles
  • Responsible for ensuring all maintenance carried out within the scheduling window, be it self-delivery or management of subcontractors, and in accordance with SLA and KPI requirements
  • Maintenance of the Asset list to ensure it is up-to-date at all times
  • Ensuring yourself and the team maintains 100% in MyLearning and Learning hub
  • Drive a strong EHS culture

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