Senior Laboratory Services Manager

5 days ago

Montrose, Angus, United Kingdom Mitie Full time

We are seeking a highly motivated and experienced Laboratory Team Lead to manage our Laboratory Support Team, working in a challenging and diverse role where no two days are the same. This role would be ideal for an individual looking to move into a supervisory position while retaining a technical aspect, to develop their career.

The position is responsible for managing the range of services across LIS and TLS divisions at our client site. The role will include, but is not limited to:

  • People management of the full team (LIS & TLS) ensuring resilience within the team for absences/holidays
  • Maintaining HPLC & GC systems from routine preventative maintenance, reactive maintenance and performance qualifications checks
  • Mentoring/training/developing the team in areas of responsibilities, completing performance reviews and ensuring development of the team
  • Maintaining and developing the GSK client relationship
  • Ensuring all core tasks are completed daily and in adherence to schedule and SLA requirements
  • Ensuring that Planned & Reactive Maintenance is completed within the specified time-frames and in accordance with the specified KPI requirements
  • Ensuring documentation and records are kept up-to-date and in compliance with site requirements
  • Identifying and promoting benefits/innovations of the team
  • Attending governance meetings and reporting on Laboratory Support services
  • Applying mitigation to support sites CPI, KPI, PI adherence if necessary
  • Sub-contractor management ensuring safe practices on site and supporting contract renewal process
  • Responsible for ensuring team work areas maintain high standards of housekeeping and meet requirements such as 5S

We are looking for individuals with:

  • Educated to degree level in a Science subject (preferably Chemistry)
  • 3+ years demonstrable experience of working within a laboratory environment and familiarity with GxP procedures
  • People management experience (preferable but not essential)
  • Technical knowledge in HPLC & GC including troubleshooting and maintenance experience essential
  • Experience in planning and scheduling using a CMMS such as SAP, MERPs preferable
  • Experience in use of Empower preferable
  • Confidence and communication skills to challenge behaviours and drive continuous improvement
  • Can perform under pressure and independent of supervision
  • Customer focussed and works well as a team
  • Strong organisational skills and able to prioritise tasks appropriately

Key Accountabilities

  • Management and control of the activities of the team to ensure the services are delivered to the agreed specification and performance standards and aligned to KPIs
  • Ensuring resilience within the team to support all tasks in event of absences/holidays
  • Accountable for adopting the ALCOA+ (attributable, legible, contemporaneous, original & accurate) principles
  • Responsible for ensuring all maintenance carried out within the scheduling window, be it self-delivery or management of subcontractors and in accordance with SLA & KPI requirements
  • Maintenance of the Asset list to ensure it is up-to-date at all times
  • Ensuring yourself and the team maintains 100% in MyLearning & Learning hub
  • Drive a strong EHS culture

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