Customer Service Advisor

2 weeks ago


Didcot, Oxfordshire, United Kingdom Hachette UK Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Hachette UK. As a key member of our Customer Services team, you will be responsible for providing exceptional customer service to our global customer base, ensuring that all customer inquiries are handled efficiently and effectively.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and other channels in a timely and professional manner
  • Process orders, resolve issues, and provide solutions to customers in a proactive and courteous manner
  • Collaborate with internal teams to resolve customer complaints and issues
  • Provide excellent customer service to ensure customer satisfaction and loyalty
  • Meet and exceed customer service targets and key performance indicators
What We Offer

We offer a competitive salary and benefits package, including:

  • 33 days annual holiday including Bank Holidays
  • Pension Plan and Life Assurance schemes
  • Company enhanced family policy including maternity, paternity and shared parental
  • Reward programme giving discounts, savings and cash back at numerous retailers
  • 2 Community Days per year
  • Cycle to Work scheme
  • Eye care vouchers
  • Generous discounts on books we publish
  • Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)
  • Wide-ranging training library
  • Development Programmes including Mentoring
  • Staff Events e.g. Burrito van, Pie van, Ice Cream van, Staff Party
  • Many employee networks to join
  • Free onsite parking
  • Free tea and coffee
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively as part of a team
  • High level of customer service skills and a passion for delivering exceptional customer experiences
What We're Looking For

We're looking for a motivated and enthusiastic individual who is passionate about delivering exceptional customer service. If you have a strong customer service background and are looking for a new challenge, we'd love to hear from you.



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