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Customer Service Representative

2 months ago

Didcot, Oxfordshire, United Kingdom Reed Full time
Customer Service Advisor Role

We are seeking a highly organized and proactive Customer Service Advisor to join our team at Reed Oxford. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients via phone, email, and chat.

Key Responsibilities:
  • Manage customer orders, queries, and updates, ensuring a seamless end-to-end service experience.
  • Collaborate with Sales, Technical, and Supply teams to resolve customer supply-related queries and find solutions.
  • Monitor customer payment performance and follow up on unpaid or late payments, resolving queries as needed.
  • Collect evidence of extra costs due to customer fault and seek endorsement for billing to support a fair freight recovery process.
  • Support and deliver improvement initiatives as part of a cross-functional account team.
Requirements:
  • Highly organized with the ability to prioritize tasks effectively.
  • A proactive learner with a keen interest in developing new skills.
  • Ability to develop effective working relationships both internally and externally.
  • Experience with SAP, S4HANA, or similar Enterprise Resource Planning software is desirable.
Benefits:
  • Free parking on-site.
  • Subsidized lunch options with free coffee and tea available.
  • Access to Wellbeing Support networks and events.
  • Opportunity to gain unique customer perspectives and Order-To-Cash experience.
  • Access to a Car share scheme.

To be considered for this role, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.