Customer Service Representative
2 weeks ago
Reed Oxford is seeking a highly organized and proactive Customer Service Advisor to join our client, a global leader in development and manufacture. As a key member of our team, you will provide exceptional service to customers via phone, email, and chat, managing customer orders, queries, and updates.
Key Responsibilities:- Launch and oversee the order entry process, providing first-line support and escalating issues when necessary.
- Serve as the first point of contact for customers' supply-related queries, collaborating with Sales, Technical, and Supply teams to find solutions.
- Monitor customer payment performance and follow up on unpaid or late payments, resolving queries as needed.
- Collect evidence of extra costs due to customer fault and seek endorsement for billing to support a fair freight recovery process.
- Support and deliver improvement initiatives as part of a cross-functional account team.
- Identify and implement potential process improvements.
- Highly organized with the ability to prioritize tasks effectively.
- A proactive learner with a keen interest in developing new skills.
- Ability to develop effective working relationships both internally and externally.
- Enjoys working in an inclusive, multicultural team environment.
- Experience with SAP, S4HANA or similar Enterprise Resource Planning software is desirable.
- Free parking on-site.
- Subsidized lunch options with free coffee and tea available.
- Access to Wellbeing Support networks and events.
- Opportunity to gain unique customer perspectives and Order-To-Cash experience.
- Access to a Car share scheme.
To apply for this role, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.
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