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Hospitality Service Associate
3 months ago
Creating Memorable Moments at The Caledonian Edinburgh
Discover the details of this exciting opportunity and what is expected from candidates below.
The Caledonian Edinburgh, a historic establishment, has been a symbol of elegance and hospitality for over a century. Located in a prime area, it has welcomed guests from around the globe, offering a unique blend of tradition and modernity.
Why do we take pride in our workplace? Here, you will find more than just a job.
- A chance to grow both professionally and personally.
- Support for your unique qualities and individuality.
- Opportunities to forge lasting friendships with inspiring colleagues.
- A commitment to creating unforgettable experiences for our guests and team members alike.
Competitive hourly wage of £11.80 (plus shared gratuities and participation in our rewarding upselling program).
What we offer:
- Cash incentives ranging from £250 to £1000 for referring friends to join our team (terms and conditions apply).
- Recognition for long service with cash bonuses and complimentary overnight stays after two years of service.
We value your hard work with the following benefits:
- Complimentary meals during shifts.
- Incentives for sales and recognition of initiatives.
- Access to discounted or complimentary leisure facilities (specific to the hotel).
- Free parking (specific to the hotel).
- Discounted rates for stays at our hotels, with opportunities for complimentary stays as part of our rewards program.
- Personal development opportunities within our hotel group.
- Fully funded apprenticeship programs (terms and conditions apply).
- Annual holiday entitlements, including bank holidays.
- Options to purchase additional holiday entitlements.
- Enrollment in a pension scheme.
Are you the right fit?
- Eager to learn and grow.
- Positive demeanor that brings joy to our guests.
- Friendly and compassionate nature.
- Enjoys collaborating within a team.
- Driven and dedicated.
- Strong organizational and time management skills.
- Resilient, creative, and capable of multitasking under pressure.
- Proficient in English for effective communication.
- Excellent grooming and communication standards.
- Flexible availability for mornings, evenings, and weekends.
- Committed to delivering exceptional customer service consistently.
- If you possess the skills and experience for the Hospitality Service Associate role, we encourage you to consider this opportunity.
Klarent Hospitality is seeking a Hospitality Service Associate.
We are dedicated to providing our employees with outstanding opportunities for growth and development within the Klarent Hospitality Group. We take pride in recognizing and rewarding our staff for their hard work and commitment.
Klarent Hospitality operates a portfolio of branded hotels in key locations across the UK and Ireland, focusing on nurturing talent and making smart investments to drive performance and growth.
Role Overview:
- The Hospitality Service Associate plays a vital role in delivering exceptional service to our guests.
- Your responsibilities may include working in various areas such as the bar, restaurant, breakfast service, room service, and events.
- You will represent the outlet, ensuring seamless communication between the kitchen and guests to create memorable experiences.
- Greet guests warmly and consistently provide outstanding customer service.
- Maintain a visible presence in your designated area.
- Respond promptly and effectively to all guest requests and inquiries.
- Learn from feedback to enhance future service delivery.
- Address guest complaints in a friendly and efficient manner, ensuring satisfaction.
- Possess a solid understanding of the hotel and its offerings.
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